Warranty & Maintenance
WASP® Warranty
During the first year of ownership Copan provides a full warranty, this warranty includes:
- Two preventive maintenance visits
- Intervention within 24 hours in case of machine breakdown
- Replacement parts and labor for the machine repairs and maintenance provided free of charge.
- Free technical assistance by Copan or designee by telephone, web video/audio remote connection, and software upgrades.
WASP® Maintenance Contract
A maintenance contract is available for purchase for each year after the original warranty for the instrument expires. The maintenance contract comprises the following:
- Two preventive maintenance visits for a complete check up of the instrument.
- A detailed report will be filled out indicating the controls performed and components replaced. The report with the checklist of activities performed will be given to and countersigned by the Laboratory Director and copy shall be kept by Copan.
- Intervention within 24 hours in case of machine breakdown
- Unlimited technical assistance by Copan or designee by telephone, web video/audio remote connection, and software upgrades.
- All replacements parts needed are not covered by this maintenance contract and will be charged to the customer separately.